Contact Us
Got a question about one of our reviews, spotted something out of date, or want to flag a casino not on GamStop that we haven't covered yet? This page tells you how to reach the team behind theinformed.org.uk and what you can expect once you do.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and try to reply within a couple of working days, though it can take a little longer during busy periods. Please include as much detail as possible if you're writing about a specific brand, offer, or piece of information on the site — a link to the page, or a screenshot if relevant, helps us look into it faster.
What we can help with
- Corrections and fact-checks — bonus terms, wagering requirements, and payment options at operators change often. If something we've written no longer matches what a casino offers, let us know and we'll review it.
- General questions — if you're unsure how something works, whether that's how responsible gambling tools apply outside GamStop, or how a specific welcome offer is structured, ask us directly rather than guessing.
- Feedback on brands we list — if you've had dealings with any of the operators featured on our list of non GamStop casinos, your experience helps us keep our coverage grounded and current.
- Site content queries — questions about our editorial approach or our terms and conditions are also welcome.
What we can't help with
We're an independent information and comparison resource — we don't operate any casino, process deposits or withdrawals, or manage player accounts. If you have a dispute with a specific operator, an unresolved payment, or a question about your own account, you'll need to contact that casino's own support team directly, as we have no access to player data or the ability to intervene in individual cases.
Similarly, if you're looking for help managing your gambling, including how self-exclusion works and where to find support, our responsible gambling page is the right starting point rather than a direct enquiry to us.
Before you write in
A few checks can save time on both sides:
- If your question is about a specific offer's terms — minimum deposit, wagering requirement, or spins expiry — check the operator's own terms page first, as these can be updated by the casino at short notice.
- If you're asking about eligibility or age requirements, note that everything on this site is intended for readers aged 18 and over.
- If you're reporting an error, tell us the page and the specific detail you think is wrong — this gets it fixed faster than a general comment.
Keeping our content accurate
Our rankings and offer details are checked periodically, but online casinos — particularly newer ones not on GamStop — can change bonus structures, payment providers, or terms with little notice. If you notice a discrepancy between what we've published and what an operator is currently advertising, we'd genuinely rather hear about it than leave it standing. Reader input is one of the ways we keep the site useful rather than stale.